Shipping & Returns

At Essenza Di Lusso, we are committed to delivering your curated hygiene products with care and efficiency, ensuring an exceptional experience from start to finish.

Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays).

• You will receive a confirmation email with your tracking information once your order has been shipped.

Shipping Rates & Delivery Times

• Standard Shipping: Affordable rates calculated at checkout. Delivery typically takes 3-7 business days.

• Express Shipping: Available for an additional fee. Delivery typically takes 1-3 business days.

• Enjoy free standard shipping on orders over $250.

Shipping Areas

• Currently, we ship within [specific countries or regions, e.g., the United States].

• International shipping options will be introduced soon—stay tuned!

Lost or Damaged Packages

• If your package is lost or damaged in transit, please contact our customer support team at [support email]. We will work quickly to resolve the issue and ensure your satisfaction.

Contact Us

For any questions or concerns about shipping, please reach out to us at opulence.ny@veinternational.org We’re here to help!

Thank you for choosing Essenza Di Lusso, where luxury meets affordability. We can’t wait for you to enjoy your products!

Return & Exchange Policy

At Essenza Di Lusso, we strive to provide premium hygiene products and ensure your complete satisfaction. If you’re not entirely happy with your purchase, we’re here to help with a straightforward return and exchange process.

Eligibility for Returns & Exchanges

• Products must be returned within 30 days of delivery.

• Items must be in their original condition, unused, and in their original packaging.

• For hygiene reasons, opened or used products cannot be returned or exchanged unless defective.

Return Process

1. Contact Us: Email us at [support email] with your order number and reason for the return.

2. Approval: Once approved, we will provide return instructions and a return shipping address.

3. Shipping: You are responsible for return shipping costs unless the product was damaged or incorrect.

Exchanges

• If you received a damaged or incorrect product, we will replace it at no additional cost.

• Contact us within 7 days of delivery to request an exchange.

Refunds

• Refunds will be processed to the original payment method within 5-7 business days after receiving and inspecting the returned item.

• Shipping fees are non-refundable unless the return is due to our error.

Need Assistance?

If you have any questions or concerns about your return or exchange, please contact us at [support email]. We’re dedicated to making things right and ensuring your satisfaction.

Thank you for choosing Essenza Di Lusso! Your confidence and comfort are our priority.