FAQ
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At Essenza Di Lusso, we want to ensure your shopping experience is as seamless and enjoyable as possible. Below are answers to some common questions.
1. What is Essenza Di Lusso?
Essenza Di Lusso is a luxury hygiene subscription service offering curated collections of premium self-care and hygiene products delivered right to your doorstep at an affordable price.
2. How does the subscription service work?
Choose your preferred subscription plan, explore our collections, and subscribe. You’ll receive a new box regularly, filled with high-quality hygiene products tailored to elevate your daily routine.
3. Can I customize my subscription box?
Yes! We offer customization options to suit your preferences. Simply select the products you love, and we’ll include them in your box.
4. What are the shipping costs?
Standard shipping rates are calculated at checkout. We also offer free standard shipping on orders over $250. Express shipping is available for an additional fee.
5. Can I cancel or modify my subscription?
Absolutely. You can cancel or modify your subscription at any time by logging into your account or contacting our customer care team at [support email].
6. What is your return policy?
We accept returns within 30 days of delivery for unopened and unused items. Please review our full Return & Exchange Policy for details.
7. Are the products eco-friendly?
Many of our products are eco-friendly, cruelty-free, and sustainably sourced. Look for the eco-friendly badge on our product descriptions for more details.
8. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it to monitor the status of your delivery.
9. Do you ship internationally?
Currently, we ship within [specific regions or countries]. We’re working to expand our shipping options globally—stay tuned!
10. How can I contact customer care?
You can reach our friendly customer care team via email at opulence.ny@veinternational.org, phone at +(631) 434-2204 , or live chat on our website.
If your question isn’t listed here, don’t hesitate to contact us. We’re always happy to help!